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Refund Policy

# Refund Policy **Last Updated:** 08 May 2026 This Refund Policy outlines the terms under which refunds may be provided for products and services offered by **REY — Reflection · Embrace · You**, operated by **Coach Dinesh Kumar** (“Company”, “we”, “our”, or “us”). By purchasing any product or service from this website, you agree to this Refund Policy. --- # 1. Business Information **Business Name:** REY — Reflection · Embrace · You **Founder:** Coach Dinesh Kumar **Email:** [dineshmjpru@gmail.com](mailto:dineshmjpru@gmail.com) **Phone:** +91 70116 62069 **Location:** Delhi NCR, India --- # 2. Digital Products & ₹99 Workshop Refunds Refunds for low-ticket digital products, workshops, webinars, or eBooks priced at ₹99 may be considered only under the following conditions: ### Eligible Refund Scenarios * Payment was deducted but access was not provided * Duplicate payment was made accidentally * Technical issue prevented access to the purchased product/service * Incorrect transaction due to payment gateway error ### Non-Refundable Situations Refunds will NOT be provided if: * The user changes their mind after purchase * The user does not attend a live workshop/session * The user fails to use or access the purchased content * Dissatisfaction is based on personal expectations rather than technical/service failure --- # 3. Coaching & Consulting Services For premium coaching, consulting, or mentorship programs: * Refund eligibility depends on the specific agreement or proposal shared during onboarding * Fees paid for completed sessions, consulting hours, or delivered services are non-refundable * Partial refunds, if applicable, are decided solely at the discretion of the Company --- # 4. Refund Request Timeline All refund requests must be submitted within **7 days** from the date of purchase. Requests submitted after this period may not be eligible for review. --- # 5. Refund Processing Time Once approved: * Refunds will be processed within **7–10 working days** * Refunds will be credited to the original payment method used during purchase Actual credit timelines may vary depending on banks or payment providers. --- # 6. Payment Gateway All online payments are processed securely through Razorpay or authorized payment gateways. We are not responsible for delays caused by: * Banks * Payment providers * Technical failures outside our control --- # 7. No Guaranteed Outcomes Our coaching, workshops, and educational services are designed to support professional and personal growth. We do not guarantee: * Promotions * Salary hikes * Job placements * Career outcomes * Business success Therefore, refunds will not be granted solely because expected outcomes were not achieved. Results depend on individual implementation, consistency, communication, leadership environment, and other external factors. --- # 8. Chargebacks & Payment Disputes Users are encouraged to contact us before initiating chargebacks or payment disputes. Fraudulent or abusive chargeback attempts may result in: * Suspension of access * Permanent restriction from services * Legal action where applicable --- # 9. Changes to Refund Policy We reserve the right to update or modify this Refund Policy at any time without prior notice. Updated versions will be published on this page with the revised effective date. --- # 10. Contact Information For refund requests or payment-related concerns: **Coach Dinesh Kumar** REY — Reflection · Embrace · You 📩 [dineshmjpru@gmail.com](mailto:dineshmjpru@gmail.com) 📞 +91 70116 62069 📍 Delhi NCR, India